Refund and Returns Policy

Your Satisfaction is Important to Us

At Golden Fusions, we strive to ensure that every piece of jewelry you purchase meets your expectations. However, we understand that sometimes you may need to return an item. Our Returns and Refund Policy is designed to be straightforward and customer-friendly.

Return Policy

14-Day Return Window: You have 14 days from the date you receive your product to decide if it is right for you. We want you to feel confident in your purchase.

Condition of Returned Items: To be eligible for a return, items must be in their original condition – unworn, unaltered, and free of any damage. Please ensure that all original packaging, certificates, and receipts are included with your return.

Non-Returnable Items: Please note that custom-made or personalized items, such as engraved or resized pieces, cannot be returned.

Refund Process

Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, a refund will be issued.

Refund Timeline: Please allow up to 14 business days for your return to be processed and the refund to be credited to your original method of payment.

Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the return is due to a defective product or a shipping error on our part.

Exchange Policy

In-Store Exchanges: For exchanges, please visit our stores with the item and all accompanying documents provided at the time of purchase (product certificate, invoice, product packaging).

Order Cancellations

Cancellation Window: Orders can be canceled only before they are processed and shipped. Unfortunately, custom orders cannot be canceled once production has commenced.

Third-Party Purchases

If you have purchased our products through third-party websites (like Etsy or other local marketplaces), please initiate returns or exchanges through those specific platforms.


If you have any questions about our Returns and Refunds Policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help you every step of the way.