FAQ’s

Our jewelry is all about silent luxury. Made with 100% solid gold, each piece offers a simple, elegant charm. It’s not just about looking good; it’s about quality that lasts. Our solid gold pieces are subtly luxurious, perfect for those who appreciate quiet elegance. Experience the beauty of jewelry that’s quietly extraordinary

To find the perfect fit for your ring or bracelet, we invite you to consult our comprehensive size chart. This guide makes it easy to determine your ideal size, ensuring a comfortable and precise fit for your jewelry.

Size Guide

For your convenience, we offer seamless online payment options. You can easily complete your purchase using your preferred card through secure online banking. This method ensures a quick, safe, and hassle-free transaction, allowing you to enjoy your shopping experience with peace of mind.

Absolutely, your safety and security are our top priority. Our website uses advanced encryption and security protocols to ensure that every transaction is protected, giving you a secure and worry-free shopping experience

Certainly! Once your order is dispatched, we will promptly provide you with a tracking number via email. This allows you to conveniently monitor the progress of your shipment and stay updated on its estimated arrival time.

Our return policy is designed with your satisfaction in mind. You have a 14-day period from the date of receipt to return or exchange your product, provided it remains in its original condition. In the case of a return, we ensure a smooth refund process, where your money will be transferred back to you within 14 business days of us receiving the returned product. For exchanges, upon receipt of your item, we promptly dispatch your new selection within 2-3 business days. Your trust and satisfaction are paramount to us, and we strive to make your experience seamless and positive. Please see the link below;

https://www.goldenfusions.com/terms-conditions/

Absolutely, as a global company, we are pleased to offer international shipping to our customers around the world. Our commitment to providing you with exceptional service extends beyond borders, ensuring that you can enjoy our exquisite jewelry collection wherever you are. Trust us to deliver your chosen pieces with care and efficiency, no matter the distance.

Certainly! Each of our jewelry pieces comes with a set of tailored care instructions to ensure its lasting beauty and shine. Additionally, we offer a specially formulated gold polishing solution for purchase, perfect for maintaining the exquisite look of your gold treasures.

If you happen to receive a damaged item, please contact us within 3 days of receiving your order. While we are confident in our quality control and strive to ensure that all items are delivered in perfect condition, we understand that unforeseen issues may arise. Reporting any damage within this timeframe helps us determine the cause and address it promptly. This policy is in place to distinguish between shipping damage and wear from use, as we are committed to ensuring your complete satisfaction with every purchase.

Certainly! You have the flexibility to cancel or modify your order as long as it has not yet been shipped. We understand that circumstances can change, and we aim to provide you with as much convenience as possible. If you wish to make any changes to your order, please contact us promptly, and we will do our best to accommodate your request. Your satisfaction is our top priority, and we strive to ensure your experience with us is seamless and accommodating.

Absolutely! We offer elegant gift wrapping to make your jewelry purchase even more special. Let us add that extra touch of charm to your thoughtful gift, beautifully presented to delight your loved ones.

 While we provide warranties on our jewelry, it’s important to note that these warranties cover specific manufacturing defects and may not encompass all types of damage or wear. Our commitment to quality and craftsmanship is unwavering, but we encourage our customers to understand the scope of the warranty provided. This ensures clarity and transparency, allowing you to make informed decisions about your purchase. We pride ourselves on our craftsmanship, and our warranty is a testament to this, though it does have its limitations.

For any inquiries or assistance, please feel free to reach out to our customer service team at support@goldenfusions.com. We are committed to responding to your queries within a maximum of 48 hours, keeping in mind the potential +/- 15 hours of time difference. Our dedicated team is here to ensure you receive the support and information you need, promptly and efficiently.

We adhere to all applicable government tax regulations, and the sales tax charged on our products depends on the country of purchase. We strive for transparency in our pricing, so you can expect no surprises. All applicable taxes will be clearly itemized during the checkout process, allowing you to review everything before finalizing your purchase. Our commitment is to provide you with a straightforward and honest shopping experience.

Our jewelry pricing is determined thoughtfully, taking into account the quality of materials, craftsmanship, and market standards. We are committed to offering fair and transparent pricing, ensuring that you receive exceptional value for every piece you choose from our collection. Our goal is to provide you with high-quality, beautiful jewelry that reflects both its intrinsic value and our dedication to excellence.

Currently, we do not have a physical store location, but we are actively exploring opportunities with various brands and countries to establish one in the close future. Our goal is to bring our unique collection closer to you through a physical presence. We are dedicated to this expansion, ensuring that when we do open a store, it will be a space that truly embodies the quality and elegance of our brand. Stay tuned for updates as we progress towards making this exciting step a reality.

Every month, we infuse our collection with new designs, embracing a philosophy of continuous innovation and silent luxury. This commitment ensures that our jewelry not only stays at the forefront of style but also incorporates the latest in technology and craftsmanship. Our aim is to offer pieces that are both timelessly elegant and cutting-edge, reflecting our dedication to innovation, quality, and the understated sophistication of silent luxury.

We take the ethical sourcing of gold very seriously, partnering exclusively with trusted and well-known gold brands that align with our values. This approach allows us to maintain the highest standards of ethical sourcing. Additionally, all gold processing is done in-house by our skilled craftsmen, ensuring complete control over the quality and ethics of every piece. Our commitment to ethical practices is unwavering, as we believe in not only providing you with exquisite jewelry but also upholding responsible and trustworthy business practices.

The cost of repairing your jewelry varies depending on the extent of the damage. We strive to offer this service without charge wherever possible, but there may be instances where a fee is necessary. Upon receiving your piece, our skilled craftsmen will carefully assess the damage and provide you with a detailed estimate of the repair cost. If you choose to proceed, we will meticulously repair your jewelry and return it to you promptly. Should you decide not to move forward with us, we will provide helpful guidance on how it can be repaired, allowing you to seek assistance elsewhere. Our priority is to ensure your cherished jewelry is restored to its original splendor, whether through our services or by guiding you to the right solution.

Certainly, at Golden Fusions, we are pleased to offer complimentary jewelry cleaning services to our valued customers. This service is entirely free of charge as a token of our appreciation for your choice in selecting our fine jewelry. The only cost incurred by you would be the shipping fee to send the piece to us. Once in our care, we assure you that your jewelry will be treated with the utmost expertise and attention, restoring its original shine and beauty at no additional cost. It’s our way of saying thank you and ensuring your jewelry remains as stunning as the day you first wore it.

Absolutely! Our jewelry, crafted from 100% solid gold, is designed to gracefully withstand exposure to water. Whether you’re taking a shower, enjoying a bath, swimming, or even relaxing in steam rooms, you can wear our pieces with confidence. Solid gold’s durability ensures that water exposure does not compromise its quality or appearance. However, we do recommend occasional cleaning to maintain its luster, as water and soap can leave residue over time. Rest assured, with Golden Fusions jewelry, you’re adorned with timeless elegance that’s as resilient as it is beautiful

Indeed, gold, while durable, can gradually tarnish and develop scratches with regular wear. To maintain its pristine condition, we recommend avoiding exposure to harsh chemicals found in household cleaners and bleach, as they can significantly accelerate tarnishing and potentially damage the metal. Caring for your gold jewelry with gentle handling and proper storage will ensure its enduring shine and beauty.